1. Privacy of Consumer Financial Information
   1. Background and Overview
   2. Definitions and Key Concepts

   3. Financial Institution Duties

      1. Notice and Opt Out Duties to Consumers

      2. Notice Duties to Customers

      3. Notices Requirements

      4. Limitations on Disclosure of Account Numbers

      5. Re-Disclosure and Re-use Limitations on NPI Received

      6. Grandfathered Service Contracts

      7. Guidelines Regarding Protecting Customer Information

   4. Fair Credit Reporting Act

   5. State Law

   6. Right to Financial Privacy Act

2. Privacy Policy Statement

   1. Committee

   2. Initial Disclosure

   3. Opt Out Form

   4. Privacy Departmental Disclosure Procedures

3. Customer Information Security Guidelines Overview

   1. Minimum Customer Information Safeguards and Guidelines

   2. Service Provider Due Diligence and Oversight

      1. Effective Practices for Selecting Service Providers

      2. Service Level Agreements: Tools to Manage Technology Providers Performance Risk

      3. Techniques for Managing Multiple Service Providers

   3. Additional References for Bank Security Information

4. Training Handouts

   1. Customer Financial Privacy

   2. Fair Credit Reporting Act

   3. Right to Financial Privacy Act

5. Privacy Compliance Audit Checklist

EXHIBITS

1. Information Sharing Participants Matrix
2. Customer Information Risk Analysis
3. Listing of Additional Privacy Bank Procedural Documents
4. Exceptions Quick Reference (Sections 13, 14 and 15) Guide
5. Privacy of Consumer Financial Information Exam Procedures
6. Frequently Asked Questions and Answers for Customer Inquiries