PURPOSE AND OBJECTIVES The Bank and Your Role What is a Bank? The Development of Banking The Federal Reserve System Basic Bank Bookkeeping Respect Your Instincts CASH Cash Security Cash Handling Guidelines and Drawer/Vault Limits Teller Daily Self-Audit Checklist Ordering Cash General Cash Balancing Tips Counterfeit Currency CHECKS Types and Parts of a Check Federal Reserve Bank Regions and MICR Guidelines - Flowchart of "On-Us Checks" Check Cashing Limits and Procedures Check "Cash-Ability" Endorsements Availability of Funds and Check Holds Post Dated and Stale Dated Checks Check Processing and Collection Check Fraud CUSTOMER IDENTIFICATION Identification Procedures Checklist Six Point Test Requesting Identification Examining Identification Customer Identification Tips BANK SECURITY Opening Procedure Guidelines General Closing Procedures Vault Security Guidelines Cash Control Guidelines Bait Money Guidelines Guidelines for Transporting Cash and Other Valuables General Security Guidelines Robbery Prevention and Response Techniques Kidnapping and Extortion Bomb Threats Threatening Calls Riots and Civil Disturbances DEPOSIT ACCOUNT GUIDELINES Ownership Categories - Ownership Checklists - Account Class Codes Product Categories - Account Type Codes Money Market Deposit Account Transaction Guidelines Statement Cycles - Cycle Codes - Statement and Imaged Check Samples Fees and Service Charges - Service Charge Codes Transaction Codes FDIC INSURANCE General Guidelines Insurance Account Ownership Categories ATM AND DEBIT CARD PROGRAMS Plastics Inventory PIN Inventory Card Issuance and Replacement Procedures Maintenance Transactions Lost or Stolen Cards Error Resolution ATM Balancing ATM Troubleshooting MISCELLANEOUS CUSTOMER SERVICES ACH Originations Check Orders Collection Items Credit Card Cash Advances Daily Unposted Processing (NSF Items) Direct Deposit Signup Loan Payments Loan Payoffs Night Deposit Services Official Checks Overdrawn Accounts and Account Charge-Offs Safe Deposit Boxes Savings Bonds Stop Payments Sweep Accounts Traveler’s Checks Treasury Tax and Loan ("TT&L") Payments Wire Transfers ADMINISTRATIVE FUNCTIONS Retail Office Audit Program Terminal Sign-On and Sign-Off Procedures Mail Procedures ChexSystems BANK SECRECY ACT Regulatory Requirements Currency Transaction Reports ("CTR") Suspicious Activity Reports ("SAR")
The Bank and Your Role What is a Bank? The Development of Banking The Federal Reserve System Basic Bank Bookkeeping Respect Your Instincts
Cash Security Cash Handling Guidelines and Drawer/Vault Limits Teller Daily Self-Audit Checklist Ordering Cash General Cash Balancing Tips Counterfeit Currency
Types and Parts of a Check Federal Reserve Bank Regions and MICR Guidelines - Flowchart of "On-Us Checks" Check Cashing Limits and Procedures Check "Cash-Ability" Endorsements Availability of Funds and Check Holds Post Dated and Stale Dated Checks Check Processing and Collection Check Fraud
Identification Procedures Checklist Six Point Test Requesting Identification Examining Identification Customer Identification Tips
Opening Procedure Guidelines General Closing Procedures Vault Security Guidelines Cash Control Guidelines Bait Money Guidelines Guidelines for Transporting Cash and Other Valuables General Security Guidelines Robbery Prevention and Response Techniques Kidnapping and Extortion Bomb Threats Threatening Calls Riots and Civil Disturbances
Ownership Categories - Ownership Checklists - Account Class Codes Product Categories - Account Type Codes Money Market Deposit Account Transaction Guidelines Statement Cycles - Cycle Codes - Statement and Imaged Check Samples Fees and Service Charges - Service Charge Codes Transaction Codes
General Guidelines Insurance Account Ownership Categories
Plastics Inventory PIN Inventory Card Issuance and Replacement Procedures Maintenance Transactions Lost or Stolen Cards Error Resolution ATM Balancing ATM Troubleshooting
Retail Office Audit Program Terminal Sign-On and Sign-Off Procedures Mail Procedures ChexSystems
Regulatory Requirements Currency Transaction Reports ("CTR") Suspicious Activity Reports ("SAR")
CUSTOMER RESEARCH REQUESTS
Research Request Form Research Fees APPENDICES Sample Customer Notices CSR General Ledger Chart of Accounts Teller General Ledger Chart of Accounts Major Regulations at a Glance Who to Contact in an Emergency
Research Request Form Research Fees
Sample Customer Notices CSR General Ledger Chart of Accounts Teller General Ledger Chart of Accounts Major Regulations at a Glance Who to Contact in an Emergency
This page last updated June 25, 2001
